Legal
Refund & Cancellation Policy
Last updated: 6 September 2026
Free trial
New ExtraAgree accounts receive a 14-day free trial with full access to the service. You can cancel at any time during the trial through the subscription area in your account. If you cancel before the trial ends, you will not be charged.
Subscription
After the 14-day trial, your subscription continues at £19 per month unless you cancel. Payment is taken in advance for each billing period.
How to cancel
You can manage or cancel your subscription at any time from the Billing or Subscription area inside your ExtraAgree account. Cancelling stops future renewals. You continue to have full access until the end of your current paid period.
What happens after cancellation
Cancelling does not delete your jobs, customers, extras, photos or approval records. Those remain in your account. If your subscription ends, the account becomes read-only: you can still view your existing records, but you will not be able to add new extras, send approval requests or make changes until you reactivate your subscription.
Refunds
Subscription payments are generally non-refundable. If you believe there is an exceptional circumstance, such as a billing error or a problem caused by our service, please contact us at support@extraagree.co.uk and we will review your case. Any refund granted is at our discretion and does not affect your statutory rights where they apply.
Statutory rights
Nothing in this policy removes any statutory consumer rights you may have under UK law.